RETURN POLICY

Returns & Exchanges

We offer 30 days from the date of delivery to request a return or exchange.

To be eligible, items must be:

in an unworn condition
Returned with all original packaging

Please note:

Shipping fees are non-refundable
Return shipping costs are the responsibility of the customer
For international orders, we are not responsible for shipping costs, customs duties, or taxes

To arrange a return or exchange, please contact us at support@domvetro.com

Warranties

All frames are covered by a two-year warranty against manufacturing defects in materials or craftsmanship under normal use.

This coverage does not extend to:

Accidental damage (such as drops, impacts, or pressure)
Misuse or improper care
Normal wear over time
Lost or stolen items
Unauthorized repairs or alterations

If a manufacturing defect is identified within this period, we will repair or replace the frame if necessary.

Sunglasses-

Our mineral glass sun lenses are not covered under warranty for scratches or wear resulting from everyday use. Replacement lenses are available for a $100 service fee.

Prescription lenses-

Prescription lenses are covered for a limited period based on lens type:

Single vision lenses: 1 year
Progressive lenses: 2 years

This coverage includes any scratches, cracks, or breakage under normal use.

As part of this warranty, we offer a one-time complimentary lens replacement, provided the original prescription remains unchanged.

We strive to keep our patrons satisfied satisfied. If you have any specific questions for servicing your glasses, we evaluate each situation in a case by case basis. For any assistance please email us at support@domvetro.com

________________

Care Instructions

Dom Vetro sunglasses are produced with great care using the finest materials; however, all materials and designs can be damaged so we ask you take special care. Please follow our care instructions below. We are happy to hear from you with any questions or concerns.

FRAMES:

Avoid wearing your acetate frames on your head and use two hands to take your glasses on and off. This will keep them from becoming slightly stretched over time.
You may, from time to time, clean your frames with warm, soapy water. Avoid soaps that are scented or contain dyes.
After cleaning your frame, dry it completely. Avoid soaking metal hinges in water.
In all cases, avoid contact of chemical cleaners with your frame.

LENSES:

Avoid scratching your lenses by placing them in your eyewear case and only using a dry microfiber cloth to gently clean them.
Do not clean your lenses with solvents or chemicals. They may contain alcohol and other ingredients that will damage your lens coatings.
If you do not have a microfiber cleaning cloth available, you may use a 100% cotton material to gently clean the lenses. Do not use any paper materials, such as paper towels, to clean your lenses.

STORING INSTRUCTIONS:

Store your eyewear in a room temperature, dry environment, avoiding extreme heat conditions, such as the glove compartment of your car over extended periods of time.

Please type your information below

x