Effective Date: August 21, 2018
If you have any questions, please reach out to us at firstname.lastname@example.org.
1. What Information does Dom Vetro Collect
Information you provide us:
When you create an account. When you create an account with us, you provide a name, email address, and password.
When you make a purchase or use our Services. If you make a purchase, we request information from you to facilitate the transaction and get you the goods. You may also provide us with information when you use certain online features, such as our custom services. This information may include (i) your name, email address, phone number, shipping address, and date of birth, (ii) prescription information, including any images of prescriptions you may provide to us and any information you give us through the pupillary distance measurement function of our Services, (iii) medical history and information about your vision, (iv) information about the products you try on and purchase, and (v) information about other people, such as when you direct us to send a gift card. If you provide us with an image of your prescription, we obtain any information that appears on the prescription form.
For some online, App, and in-store features, we may ask you to submit (or we may ask your permission to take) a photo, facial scan, or other image of you.
When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), vision insurance plan information, billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information unless specifically asked to.
When you contact us. We do everything possible to make sure you have an exceptional shopping experience. If you contact us in person, by phone (calling or texting), email, instant message (including Facebook Messenger), live chat, through social media or our App, or by some other means, we may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. We receive responses to any survey that you choose to complete for us.
Information we collect from third parties:
Information from your doctor. Your doctor may share your prescription information with us in order for us to provide Services or complete your purchase.
Information from third party services. Some parts of our Services can be linked to other accounts you have with Third Party Services (“Third Party Accounts”) or you may be able to register for an account on our Services with your Third Party Account. If you connect a Third Party Account to our Services or interact with us through a Third Party Account, we may receive information about you, including your Third Party Account profile information and your photo, and your use of the Third Party Account (for example, if you select a Dom Vetro product to purchase through the account). If you mention us through your Third Party Account, we may collect publicly available information and content related to your comment. If you wish to limit the information available to us, you should visit the privacy settings of your Third Party Accounts to learn about your options.
Information from other third parties. We may collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you.
Information we automatically collect:
Web logs and usage information. We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, internet protocol (IP) address, URLs of referring/exit pages, and search terms.
Mobile device information.
In-store Wi-Fi. When you connect to our in-store Wi-Fi, we receive information about you and your device, including your device’s MAC address, IP address, received signal strength indicator (RSSI), and technical details about your device such as its operating system, device type (including make and model), and technical capabilities. We will also receive information about how you use our Wi-Fi network while you are connected, including the store location, the areas of the store you visit, the names and/or Internet addresses of the websites you visit and the applications you use, and how long you interact with such sites or applications. If your mobile device is configured to search for available Wi-Fi networks, we may receive information about your device even if you choose not to connect to our Wi-Fi services.
Our Dom Vetro App. When you download and use our Dom Vetro App, we receive information from your mobile device, such as IP address, device information, and unique device identifiers. We may also receive information about your precise location from your device, but only if you enable location tracking on your device. You may turn off this location tracking at any time in your app settings or by disabling Bluetooth on your device.
Information from cookies and other technologies. Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us and our service providers to collect information about your actions on our Services. Our service providers may collect information about your online activities over time and across different online services. Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website.
Information from in-store technologies. We may also collect information when you are visiting our stores. Like most retailers, we have in-store video cameras that, in addition to serving a security function, help us understand customer behavior within our physical spaces. Our service providers may also collect information about your mobile device from other tracking technologies while you are near or in our stores to help us better understand our customers and how they use our Services.
2. How We Use Your Information
Generally. We primarily use your information to provide and enhance our Services and your experience with Dom Vetro. Some ways we may use your information include but are not limited:
to provide, personalize, and improve our products and our Service
to facilitate the sale and delivery of your purchases and Custom Services
to provide you with specialty lens services
to communicate with you, including to respond to your comments or questions, and to send you updates about your order
to understand your use of our Services to help us improve the customer experience
to provide you information, recommendations, and marketing materials about our products and Services
to deliver gift cards in accordance with your instructions
for our other internal business purposes
We may use location information collected from your mobile device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content, as well as to assist us with foot traffic measurement and service improvements in our stores.
Photos, Scans, and Images.
When you submit (or grant us permission to take) a photo, facial scan, or other image of you, we don’t share those photos, scans, or images, or any facial data captured in the facial scans, with any third parties, but we may use them as described below:
to measure your pupillary distance and segment height, and to gather other optical information
to map and measure your facial features
to address certain problems or concerns you may have with your glasses
to help us better understand how our frames fit our customers
We store all facial scans submitted through the iPhone X TrueDepth camera to provide the optimum experience with our app.
3. How We Share Your Information
If we share your information, we do so only as described below.
We may provide your information to our contractors, agents, and service providers as necessary to enable them to perform certain services for us, including but not limited to:
vision insurance claim processing
website-related services, such as web hosting
improvement of website-related services and features
With marketing and advertising partners
Links to those sites are below. Note that because your election to opt out is managed through cookies, if you delete these cookies or use a different browser, you will have to make the same selection again.
Network Advertising Initiative: http://www.networkadvertising.org/choices
Digital Advertising Alliance: http://www.aboutads.info/choices
One of the third party services that we use to track your activity on our Services is Google Analytics. If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at https://www.google.com/settings/ads. You can also visit your device’s settings or install the AppChoices app to learn more about how you may opt out of receiving personalized ads in mobile Apps.
We use Facebook Custom Audiences to deliver advertisements to you on Facebook, and to provide data to us, based on email addresses that we have collected.
With your doctor and dispensing optician
We may share your information with your doctor if you’ve asked us to confirm the prescription information you provide us, or if you’ve asked us to obtain your prescription information from your doctor. At your request, we may also share your information with a dispensing optician.
With Eye Doctors
We may share your information with Eye Doctors may be any of the following: Dom Vetro employees, Dom Vetro independent contractors, employees of a professional corporation, or independent contractors of a professional corporation. In all cases, Eye Doctors will be under a contractual obligation to keep your Health Information and Personal Information confidential.
With your vision insurance carrier
We may share your information with your vision insurance carrier in order to process your claim and so that we receive payment.
On an aggregated or de-identified basis
We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with service providers or other third parties. These service providers and third parties may also share with u s aggregated or de-identified information that they have independently developed or acquired.
With business partners we do not control
We may work with other businesses from time to time. These business partners may sell items or provide promotions to you through our Services or theirs. We may also provide products or services to you jointly with our business partners. We will clearly show you when a business partner is associated with your transaction, and we will only share information with them that is related to your transaction.
In connection with business transfers
To protect us and others
With your consent
Except as we’ve stated above, we will notify you before we share your identifiable information with any third parties.
4. Access to Your Information and Choices You Have With Your Dom Vetro Account
Through your account settings, you can access, view, and edit the following information you’ve provided to us:
You can delete any of the above information, and contact us with questions or concerns about your information, by emailing email@example.com. The information you can view, edit, and delete may change as our Services change.
If you decide you don’t want to receive email from us, you can select the “opt out” provision in our communications to unsubscribe, you can email us at firstname.lastname@example.org, or you can contact customer support. Unsubscribing will stop you from receiving most types of email communications, but it may not prevent you from receiving emails about orders or transactions you place through our Services or to emails in response to a specific request from you, such as password recovery. If you wish to stop receiving notifications from us on your mobile device, you can update your device settings.
5. California Privacy Rights
If you are a California resident, in addition to awesome weather, you also have the ability to ask us for a notice identifying the categories of personal information, as defined by California Civil Code Section 1798.83, we share with our affiliates and/or third parties for their direct marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com.
6. We are Committed to Protecting Your Information
We take the protection of your information very seriously. We understand the sensitivity of (for example) the prescription information you may give us. Therefore, we take many security measures (physical, electronic, and procedural) to help keep your information safe. For example, we limit access to authorized employees and third parties who are under an obligation to keep all such information confidential. Also, we only allow parties to access your identifiable information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.
7. Children’s Information
We are especially sensitive about children’s information. We do not knowingly allow individuals under the age of 18 to use Prescription Check and we do not knowingly collect personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”). If you are a parent or legal guardian of a minor child, you may use our Services on behalf of such minor child. If you have questions concerning our information practices with respect to children, or if you believe a child under the age of 13 has provided us with personal information, please email us at firstname.lastname@example.org.
8. International Residents; Information Stored in the United States
our information may be stored in the United States. Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection as your own country. By using and accessing our Services, users who reside or are located in countries outside of the United States agree and consent to the transfer and processing of personal information on servers located outside of the country where they reside, and acknowledge that the protection of such information may be different than required under the laws of their residence or location.
10. Contact Us