Customer Care

RETURN POLICY

We accept returns or exchanges on stock items in their original, unworn condition up to 10 days after receipt, minus any shipping fees.  We are not responsible for any international shipping, customs fees and taxes.

Do not send any returns to us without notifying us in advance and getting a Return Authorization Number (RA#). We are not responsible for packages or items that are sent outside of these guidelines.

To arrange your return, please email us: dom@domvetro.com.

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WARRANTY

Our products have a one (1) year warranty against breakage due to defects in material and workmanship, starting from the date of purchase.  Scratched lenses are considered normal wear and are not covered under warranty.

We strive to keep our patrons satisfied, so please e-mail us with any specific questions for servicing your sunglasses.

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CARE INSTRUCTIONS

Dom Vetro sunglasses are produced with great care using the finest materials; however, all materials and designs can be damaged so we ask you take special care.  Please follow our care instructions below.  We are happy to hear from you with any questions or concerns.
 

FRAMES:

• Avoid wearing your acetate frames on your head and use two hands to take your glasses on and off. This will keep them from becoming slightly stretched over time. 

• You may, from time to time, clean your frames with warm, soapy water. Avoid soaps that are scented or contain dyes.

• After cleaning your frame, dry it completely. Avoid soaking metal hinges in water.

• In all cases, avoid contact of chemical cleaners with your frame.

LENSES:

• Avoid scratching your lenses by placing them in your eyewear case and only using a dry microfiber cloth to gently clean them.

• Do not clean your lenses with solvents or chemicals. They may contain alcohol and other ingredients that will damage your lens coatings. 

• If you do not have a microfiber cleaning cloth available, you may use a 100% cotton material to gently clean the lenses. Do not use any paper materials, such as paper towels, to clean your lenses. 

STORING INSTRUCTIONS:

• Store your eyewear in a room temperature, dry environment, avoiding extreme heat conditions, such as the glove compartment of your car over extended periods of time.